Refund & Return Policy

Last updated: 2026-09-15

1. Purpose and Scope

This policy explains how Greensky Power Company Limited (“Greensky,” “we,” “us,” or “our”) handles order cancellations, product returns, replacements, warranty claims, and refunds for business customers purchasing electric motors, gearboxes, controllers, and related products. This policy applies to B2B transactions only.

This policy supplements the terms of the signed contract or proforma invoice (PI). In the event of any conflict, the contract or PI shall prevail.

2. Inspection on Arrival

Upon receiving goods, the customer must inspect the shipment within 7 days of delivery. Any claims for visible damage, missing items, or obvious specification mismatch must be reported to us in writing within that period, including photographs and the carrier’s delivery note indicating the issue.

3. Warranty and Defect Claims

We provide a 12-month warranty against manufacturing defects under normal use and proper installation. The warranty period may vary depending on the product line and contract terms.

To file a warranty claim, the customer must provide the following:

• PI number or contract number;
• Product model, serial number, and quantity;
• Date of receipt and delivery record;
• Detailed description of the defect;
• Photos, videos, or performance data supporting the claim;
• Application environment and operating conditions, if applicable.

We may require the customer to return the defective goods to our factory or to a designated service center for technical evaluation. Return shipping costs for warranty-covered defects are borne by customer, unless otherwise agreed in the contract.

4. Resolution of Warranty Claims

After evaluating the returned goods, if the claim is confirmed to be covered under warranty, we will at our sole option:

• Repair the defective product; or
• Replace it with an equivalent product; or
• Issue a credit note for future purchases; or
• Issue a partial or full refund as required by law or as agreed in the contract.

The specific resolution will depend on the nature and extent of the defect, the product line, availability of parts, and commercial reasonableness.

5. Non-Warranty Claims and Repairs

If a product is found to be damaged due to misuse, improper installation, unauthorized modification, abnormal environmental conditions, power supply issues, or normal wear and tear, the claim will not be covered under warranty. In such cases, the customer shall bear the cost of evaluation, repair, replacement parts, and shipping.

6. Cancellation and Change of Mind

Because most of our products are engineered or customized to customer specifications, orders may not be cancelled without charge.

• Customized / OEM / ODM orders: Once production has started, orders cannot be cancelled. If cancellation occurs after engineering approval but before production, we may charge a cancellation fee to cover engineering, raw material, and administrative costs already incurred.
• Standard products: If you request cancellation before production or shipment, we may accept it, but a cancellation fee of up to 10% of the order value may apply for banking and processing costs.
• Returns after delivery for change of mind: Generally not accepted. In exceptional cases, at our sole discretion, if a return is accepted, a restocking fee of up to 20% of the purchase price may apply, and the customer is responsible for return shipping costs. The product must be returned in original packaging and in resalable condition.

7. Shipping, Damage, and Shortage Claims

Risk of loss passes to the customer according to the agreed Incoterms (e.g., EXW, FOB, CIF, DAP). For damage or shortage in transit, the customer should note the issue on the carrier’s delivery document and notify us within 7 days of delivery. Claims made after this period may not be accepted.

For shipping delays caused by the carrier, the customer should file a claim directly with the carrier. We will provide reasonable assistance with documentation upon request.

8. Refund Method and Timing

If a refund is approved, we will process it using the original payment method or as otherwise agreed in writing. Refunds will be issued within 10-15 business days from the date of approval, subject to bank processing times. Third-party payment processing fees may be deducted from the refund unless prohibited by law.

9. Limitation of Liability

Our total liability under this policy shall not exceed the purchase price paid for the specific goods that give rise to the claim. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of production, downtime, or data loss.

10. How to Submit a Claim

To submit a claim under this policy, please contact us with the following information:

Greensky Power Company Limited
Email: mkt@greensky-power.com
WhatsApp: +86 153 3651 7669

Please include your PI number or contract number, a description of the issue, and relevant photos or documents. Our team will respond within 3-5 business days.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time. The current version will always be available on this page, and the effective date will be noted at the top.